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FREQUENTLY ASKED QUESTIONS

Kindly click the relevant sections below, we hope we are able to respond to all your question in our FAQ, if not please do not hesitate to contact us.

Funeral Policies

Funeral insurance is designed to pay for your funeral and other final expenses when you die, so that your beloved family members left behind aren't left with huge bills. This will include your embalming and casket costs, transportation, flowers and food.

Depending on the funeral policy (insurance products) selected you can receive cash payout, or we can take care of all your funeral services without your involvement.

Under our funeral insurance policy, you can insure the lives of all your children who are below the age of 21 and other family members. It also covers up to 6 dependents provided they are under the age of 75 at the time of the entry. This will offer you peace of mind knowing that you have prepared for the inevitable and can be assured of a decent send off for your loved ones without worrying about your cash flow.

We usually pay out within 48 hours of a claim, to ensure that cash is available for your funeral expenses.
Funeral Cover insures you and your family. That means when you die, we'll give your beneficiaries a single lump sum payout to pay for your funeral costs and other related expenses e.g embalming, mortuary and transportation costs.

Family Funeral Cover insures the lives of others. You can insure the lives of up to 10 family members, so you will be able to pay the immediate costs when a relative passes on.

Depends on your funeral plans e.g how big of a send-off you want for yourself or for your loved ones. We take into account your income (just to make sure you can afford it), the age of each family member, and their relationship to you. The funeral policies are in different categories to suit your needs.

As the main member, you can get funeral cover for yourself if you are aged between 18 and 65 years’ old and have a Malawian ID. The beneficiaries of the policies must not be more than 75 years of age at the time of taking out the policy. Under your policy, you can add maximum of 4 family members and 6 dependents who are within 75 years of age at the time of entry.

It also covers your children who are not more than 21 years of age at the time of the inception of the policy. The spouse should be aged between 18 and 75. (Remember, these age limits are for the start of the policy - we’ll continue to cover people as they age for as long as the policy is active).

All family members you insure on your family funeral policy must live permanently in Malawi. For diaspora policy, the cover is available for all Malawians across the global.

Your funeral cover allows your family to mourn with a peace of mind. Funeral expenses can be costly therefore a lump sum payout will help them get through a tough time without having to worry about how to pay for these funeral essentials.

On the other hand, you also do not want to be the one worrying about money when you are already finding it hard to cope with the loss of a family member. Death can be expensive: think about repatriation (transporting the body home), mortuary costs, and the funeral itself (venue hire, catering and burial).

We developed Funeral Policies so that you can mourn your loved ones peacefully without worrying about funeral costs.

Claims & payouts

Claims are paid to you or your beneficiaries (or your estate if you haven’t specified any) as fast as possible: usually within 4 (working) hours of us receiving all the paperwork (like the death certificate, duly completed claim form, copy of the identity of the claimant, marriage certificate or proof of relationship). Some payouts might take longer if we suspect fraud requiring further investigation.

Depending on the complexity of the claim, the money might take a couple of days before it actually appears in your bank account.

Funeral Cover will not pay a claim if:
    • The insured life has been lost due to direct and indirect impact of alcohol, drug use, insanity, breach of law or civil war, invasion, act of foreign enemy and hostilities (whether war is declared or not)
    • The insured life commits suicide or abortion within the first 24 months of the cover activating

    • The insured life dies of natural causes within 3 months of the cover activating except death is caused by an accident.

    • The insured life dies as a result of participating in something illegal

    • You have provided us with incorrect information

    • There was no insurable interest in the life insured

Funeral Cover: you should nominate a beneficiary to get the lump sum payout when you die. If you prefer, you can choose to have the full cover paid into your estate.

Family Funeral Cover: If you choose to add additional lives to your policy, you, the policyholder, will be paid the lump sum for an insured family member if they die.

No, funeral payouts are not taxable.

Premiums

Your premium will remain the same for the first year. After that, your premium will increase by an agreeable % every January which will be communicated to you. We reserve the right to increase premiums in future if there are more claims than expected.
You can skip 2 premiums total. If you skip 3 premiums, you will have to pay your premium before your next billing date to avoid your policy lapsing. Any claims made during this period may not be paid out. The policies do not have surrender values.

About the cover

Your Funeral cover stays the same unless you ask us to increase it. The funeral policy can be upgraded upon your acceptance to pay additional premium.

If you increase your cover, we’ll increase your premium accordingly. You can also choose to add some more family members in the cover for additional premium.

This cover will last for as long as you continue to pay your premium. If you die, the policy ceases and no one can take over payment of premiums. There shall be no refunds of premiums whether pro rata or otherwise will be given after the cancellation of the policy.

Life Insurance

Life insurance is a contract between an insured person or organisation (the policyholder) and an insurer, where the insurer promises to pay a designated beneficiary a sum of money in exchange for a premium (fee), upon the maturity of the policy or in the unfortunate case of the death of the insured person. Organisations buy insurance policies for their employees.
  • Risk Cover  Life today is full of uncertainties; in this scenario Life Insurance ensures that your loved ones continue to enjoy a good quality of life against any unforeseen event.
  • Planning for life needs in Safe and profitable long-term investment – Life Insurance not only provides for financial support in the event of untimely death but also acts as a long term investment. You can meet your goals, be it your children’s education, their marriage, building your dream home or planning a relaxed retired life, according to your life stage and risk appetite. Traditional life insurance policies i.e. traditional endowment plans, offer in-built guarantees and defined maturity benefits through variety of product options such as Money Back, Guaranteed Cash Values, Guaranteed Maturity Values.
  • Builds the habit of saving – Life Insurance is a long-term contract where as policyholder, you have to pay a fixed amount at a defined periodicity. This builds the habit of long-term savings. Regular savings over a long period ensures that a decent corpus is built to meet financial needs at various life stages.
  • Assured income through annuities – Life insurance is one of the best instruments for retirement planning. The money saved during the earning life span is utilised to provide a steady source of income during the retired phase of life.
  • Protection plus savings over a long term – These policies help the policyholders meet the dual need of protection and long-term wealth creation efficiently.
  • Growth through dividends – The investment policies is distributed among the policyholders through annual announcement of dividends/bonus.
  • Facility of loans without affecting the policy benefits – Policyholders have the option of taking loans against the policy. This helps you meet your unplanned life stage needs without adversely affecting the benefits of the policy they have bought.
  • Tax Benefits – Insurance plans provide attractive tax-benefits for both at the time of entry and exit under most of the plans.
Mortgage Redemption – Insurance acts as an effective tool to cover mortgages and loans taken by the policyholders so that, in case of any unforeseen event, the burden of repayment does not fall on the bereaved family.
Our trained staff are there to help you make the best choice out of the various life insurance policies that we have on offer.  Please contact us or submit an enquiry on this page contact us
The higher your cover, the better the benefits. One can have a number of policies running concurrently.
The minimum premium is MK7,500 per month for the Savings Protection policy and MK9, 000 per month for the Cash Plus, Festive Advanced Plan and Child Saver policies. The Tilinanu Funeral policy starts as low as K800 per month.
This can be done for the Cash Plus policy and the Festival Advance Plan. The increase is effected through an increase in premiums. When the premium is increase by 5%, 10%, 15%, 20% or 25%, the expected lump sum for the final payout increases by 3%, 6%, 9%, 12% and 15% respectively.
In order to process a claim, please contact us or submit an enquiry on this page contact us
Please notify us of the missing document by contacting us or submit an enquiry on this page contact us
We  are available to support you with your complaint. Please feel free to lodge a complaint on this page contact us Tips when lodging a complaint When lodging a complaint, we encourage you to provide the following information:
  • Your name, position and contact details
  • Your relationship with WiseChoice (i.e. the nature of your dealings with WiseChoice such as being an individual customer or representing an organization)
  • Your usual contact person within WiseChoice
  • The nature of your complaint (including as much detail as possible e.g. relevant dates and policy numbers)
  • Details of the WiseChoice employee involved in your case (if applicable)
  • Copies of any documentation supporting the complaint
These details will aid us to support you in good time. Timelines We aim to acknowledge and resolve your complaint within 10 days
Wisechoice Insurance Agency